WHEN WAS KAWKAB FOUNDED?
Our company was founded in 2022 by a visionary female entrepreneur, Vanessa Hartmann. Based in Dubai, we have our roots firmly planted in this vibrant city, but our artistic endeavors know no bounds. Our operations span the globe as we work on diverse art projects, catering to an international customer base that shares our passion for creativity and innovation.
WHAT DOES YOUR COMPANY DO?
At our company, we specialize in curating a world of artistic expression. We offer an exquisite collection of original art pieces, each carefully crafted by exceptionally talented artists. Our range extends beyond just originals – we provide a diverse selection of prints and posters that capture the essence of creativity.
But that's not all. We're also your go-to destination for personalized commissions, ensuring that your artistic vision comes to life in breathtaking form. On a larger canvas, we collaborate on expansive projects, partnering with hotels, real estate ventures, and corporations to infuse spaces with the magic of art. We proudly serve both individuals seeking a touch of elegance and corporations aiming to transform their environments through artistic innovation. Whether it's for personal or professional realms, we're here to make every artistic aspiration a reality.
WHAT PRODUCTS OR SERVICES DO YOU OFFER?
We offer everything related to art.
WHERE IS YOUR COMPANY LOCATED?
Our headquarter is based in Dubai, United Arab Emirates.
HOW CAN I CONTACT YOUR CUSTOMER SUPPORT?
You can reach us via email: firstname.lastname@example.org or give us a call at +971524580331.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we do offer international shipping and we also work on art projects internationally.
CAN I TRACK MY ORDER ONLINE?
Absolutely! We understand how important it is to stay informed about your order's journey. Once you've placed your order for one of our exquisite art pieces, rest assured that it will be packaged with the utmost care to ensure its safe arrival.
As soon as your art piece leaves our warehouse and begins its exciting journey to your doorstep, we'll provide you with a tracking code. This code will grant you real-time access to monitor the progress of your order, so you can eagerly anticipate its arrival.
Your satisfaction is our priority, and we're committed to keeping you in the loop every step of the way. If you have any questions or need assistance with tracking your order, don't hesitate to reach out to our dedicated customer support team. Your art piece's journey is just as important to us as it is to you!
ARE YOU HIRING OR ACCEPTING JOB APPLICATIONS?
We always look for the right talents to join our young and passionate team. Kindly send your full CV to email@example.com and we will get back to you.
WHAT DO YOU DO FOR SOCIAL RESPONSIBILITY?
Social responsibility holds a special place in our heart. We firmly believe that doing good is not just an option, but a responsibility that we all share. As part of our commitment to making a positive impact, we've taken a meaningful step towards empowering talented individuals in challenging circumstances.
We're proud to support the Zaatari Refugee Camp in Jordan, home to many resilient Syrian refugees. Through our platform, we offer a space for these talented artists to showcase their creations and bring their art to a global audience. By providing them with a platform to sell their art pieces, we're not only helping them share their stories and talents but also contributing to their livelihoods and well-being. You can buy all available art pieces here or read more about it in our magazine.
For us, social responsibility isn't just a buzzword – it's an integral part of who we are. We're dedicated to using our platform to amplify voices and create opportunities for those who deserve it the most. Because when we come together to uplift one another, we're not just making a difference – we're shaping a brighter, more inclusive future for all.
HOW CAN WE SUPPORT THE ZAATARI REFUGEE PROJECT?
We're thrilled that you're interested in contributing to our social responsibility efforts! There are several meaningful ways you can get involved and make a difference. First and foremost, spreading the word about our project on social media and among your network can help raise awareness and support. Your voice has the power to inspire others and create a ripple effect of positive change.
If you have connections or resources that can amplify the impact of our initiative on a larger scale, we'd greatly appreciate connecting with those individuals. Introducing our founder Vanessa to the right people can potentially open doors for even greater opportunities to make a positive impact.
And of course, one of the most direct ways to contribute is by purchasing the art pieces directly from our platform. Every purchase not only brings a beautiful piece of art into your life but also directly supports the talented Syrian artists and their families.
Your involvement, no matter how big or small, is deeply valued and plays a crucial role in our efforts to empower and uplift those in need. Thank you for considering joining hands with us on this impactful journey.
DOES THE ARTIST AT THE ZAATARI CAMP GETS PAID DIRECTLY?
Transparency is a cornerstone of our social responsibility program, and we're committed to ensuring that our supporters have a clear understanding of how funds and resources are allocated for our initiatives.
We maintain direct and open communication with every artist involved in our collaboration. We've met these talented individuals in person and even traveled to Jordan to explain the details of our partnership and to view their remarkable art pieces firsthand. This personal connection enables us to ensure that the process is as transparent as possible.
When you purchase an art piece from our platform, the proceeds are channeled directly to each respective artist. We make it a point to pay each artist directly, allowing them to benefit from their creative efforts. It's important to note that while we ensure the majority of the proceeds go directly to the artists, we do deduct the necessary transaction fees that are incurred with each online purchase. This is to ensure that every aspect of the process is handled with transparency and integrity.
Your support directly impacts the lives of these artists, allowing them to earn a meaningful income from their craft.
We value your trust in our commitment to transparency and accountability, and we're here to answer any further questions you may have.
WHAT ARE THE SHIPPING COSTS?
At KAWKAB, we're committed to ensuring that your art pieces arrive safely and in pristine condition. Here's an overview of our shipping policy.
For most of our art pieces, we offer standard shipping services that are designed to be efficient and cost-effective. Shipping fees are calculated based on the delivery destination and the size of the art piece. We aim to provide you with transparent and competitive shipping rates.
We offer a shipping flat fee for all orders within UAE with art that is located in the UAE for 45 AED.
The shipping fee for all orders to other countries will be calculated during the checkout process.
Art with impact collection
For our "Art with Impact" collection, which supports our social responsibility program and features art pieces sourced from the Zaatari refugee camp in Jordan, there is a flat shipping fee of 200 AED. This particular fee is due to the unique logistical challenges involved in delivering these pieces. The Zaatari refugee camp is situated in a remote rural area in the middle of the desert, posing specific logistical hurdles. To ensure the safe transit of these special art pieces, we need to coordinate additional resources to transport them to a location where standard shipping carriers can collect them. This additional effort incurs higher logistical costs, which are reflected in the flat shipping fee.
We understand that the flat shipping fee for our "Art with Impact" pieces may appear higher than expected. However, we kindly ask for your understanding in recognizing that these pieces are sourced from a unique location with specific challenges. Your support of this collection directly contributes to making a positive impact on the lives of individuals in need.
For both our general art pieces and those from the "Art with Impact" collection, we strive to ensure prompt and reliable delivery. Estimated delivery times will be provided at the time of purchase, taking into account the specific shipping destination and any potential delays.
Estimated delivery time
United Arab Emirates: 1-3 working days
Kingdom of Saudi Arabia: 2-3 working days
Bahrain: 3-7 working days
Kuwait: 3-7 working days
Oman: 3-7 working days
Qatar: 3-7 working days
Please note that the delivery time for "Art with Impact" products may be extended due to the additional coordination required for shipping from the Zaatari refugee camp in Jordan.
We pack your order as soon as possible and ship it from our warehouse located in Dubai and Riyadh. We aim to dispatch your order within one day of your order being placed, however please note that sometimes it can take 1-2 days extra due to delays in the carrier or if our warehouse has an unusually high volume of orders.
If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided correct information, contact our customer service no longer than 30 working days after the order was placed and we will help you.
We appreciate your understanding of our shipping policy, especially for the "Art with Impact" collection. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer support team. Your commitment to making a difference through art is truly valued, and we're here to ensure your shipping experience aligns with our dedication to excellence.
You can reach us via email at firstname.lastname@example.org.
Kindly have a look at our shipping policy here.
WHAT IS YOUR RETURN POLICY?
If you're not completely happy with your purchase, we offer a hassle-free money back guarantee. Just let us know within the specified return window, and we'll be more than happy to refund your purchase price.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Please note that our "Art with Impact" collection, which forms a part of our social responsibility program, is excluded from our regular return policy. These pieces are meticulously sourced from the Zaatari refugee camp in Jordan, and by purchasing from this collection, you're making a direct impact on the lives of those in need. Due to the nature of our commitment to supporting these artists, we are unable to accept returns on "Art with Impact" items unless they arrive damaged. We also cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To initiate a return for eligible items, please contact our customer support team at email@example.com within the designated return period. We'll guide you through the process and provide you with all the necessary details for a smooth return experience.
Your satisfaction is important to us, and we appreciate your understanding of our return policy, particularly in relation to our "Art with Impact" collection. Thank you for being a part of our mission to create art that makes a difference. If you have any questions or concerns, feel free to reach out to our dedicated support team.
You have a 30-day window from the date of receipt to return your art piece for a full refund. Please note that this return policy excludes products from our "Art with Impact" section, as this initiative supports our social responsibility program and purchases from refugee camps in Jordan cannot be accepted for return, unless the product arrives damaged. Your understanding in this matter is greatly appreciated as it helps us make a lasting positive impact on the lives of those in need.
You can always contact us for any return question at firstname.lastname@example.org